Detalle de la Oferta

Descripción de la Oferta

At Atma Energy our mission is to build a world connected by clean, resilient energy solutions. Founded in 2020 and headquartered in San Antonio, our core team came together to do the most good, collectively, with our individual skills. We provide expertly engineered solutions to our Residential, Commercial, and Utility clients' energy needs. Our willingness to develop and embrace new and innovative technologies positions Atma Energy uniquely on the forefront of the Energy Market. Through energy systems optimization, valuing diverse ideas, and a deep expertise in engineering and people, we personalize solutions to power the world.

Job Summary:

Atma Energy is looking for a Service Manager to oversee the intake, coordination, and management of all service tickets related to solar systems. This individual will ensure timely scheduling, execution, and closure of service requests while maintaining clear and proactive communication with system owners. Additionally, the Service Manager will be responsible for coordinating annual O&M (Operations and Maintenance) plan services for our clients. The job responsibilities are detailed below:

Service:
Intake all incoming service requests related to equipment failures, whether due to workmanship or defective equipment and input them into the service system.
Move service tickets through the service board, ensuring each request is appropriately prioritized and progressed.
Schedule technicians for on-site services when required, ensuring technician availability and route optimization.
Close service tickets within established timelines after confirming successful resolution.

Client Communication:
Serve as the main point of contact for system owners regarding service schedules, updates, and resolution findings.
Maintain proactive and clear communication with clients to provide timely updates on ticket status, resolution progress, and any necessary follow-up.
O&M Plan Coordination:
Confirm and schedule annual O&M services as part of client maintenance plans.
Coordinate with technicians to ensure O&M services are completed on time and to the company’s high standards.
Communicate with system owners about O&M schedules, system status, findings from O&M Inspections, and final service reports (An inspection report is provided after the service).
Documentation and Reporting:
Maintain accurate records of service requests, completed jobs, and client communications.
Generate and distribute reports detailing service activities, client interactions, and overall service performance.
Team Collaboration:
Work closely with field technicians, operations, and sales teams to ensure seamless service delivery.
Provide guidance and support to technicians, ensuring they are equipped with the resources and information needed to complete their tasks efficiently.



Required Skills:
Proven experience in a service management or operations role, ideally in the solar energy or renewable energy industry.
Excellent organizational skills and the ability to manage multiple service requests and tasks simultaneously.
Strong communication skills, both verbal and written, with a customer-focused mindset.
Familiarity with service management software and scheduling tools.
Ability to analyze and resolve issues quickly and efficiently.
Strong problem-solving and decision-making abilities.
Proficient in Microsoft Office Suite (Excel, Word, Outlook, etc.).
Job Type: Salary

Pay: $2,000 USD / Mo - $2,500 USD / Mo

Schedule:

8 hour shift
Monday to Friday

Experience:

Solar Experience: 2 years
Enphase Energy: 1 year (Preferred)
Work Location: Remote

Experiencia Requerida

Educación Secundaria

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