Detalle de la Oferta

Descripción de la Oferta

Amazing benefits we've got for you:
Life and Medical Insurance*
Office Schedules (weekends off)*
Competitive salaries
Benefits by law
Hiring Bonus*
Restrictions Apply*

REQUIREMENTS
Desired studies in computer science or telecommunications Engineering or a related subject (or working towards), or an equivalent combination of education and work experience.
Basic networking understanding (CCNA Studies or similar desired)
Basic understanding of Linux (command line especially)
Basic understanding of VoIP protocols including SIP (IDEAL)
Basic understanding of Networking in a TCP/IP and SIP environment.
Proficiency in English (Written and Spoken)
Proven and Outstanding Customer Service Experience/skills

QUALIFICATIONS
Ability to communicate clearly and effectively in English.
Customer-focused with the dedication to customer satisfaction.
Self-starter and willingness/ability to learn quickly in a fast-paced environment.
Excellent interpersonal, oral, and written communication skills in English.
Team-oriented, self-starter, able to operate with minimal supervision.

GENERAL DESCRIPTION OF POSITION
Please note: this is an on-site position based in Antiguo Cuscatlan, La Libertad, El Salvador. Only Salvadoran applicants will be accepted

We are looking for a Telecom Support to work with one of our clients: An enterprise-grade, cloud-based phone system offering reliable, Canadian-based support and user-friendly features for business communications. Accessible via PC, mobile, or desk phone, with geo-redundant data centers backed by SLAs and quality guarantees.

KEY RESPONSIBILITIES
Work with customers, vendors, and internal resources to monitor the phone number ordering process and overall project management.
Perform data entry to record supplies, jobs, and time spent. (in VoIP field)
Work with technical personnel to ensure trouble tickets are addressed quickly.
Track critical dates for provisioning processes, and update system notes and workflow daily to provide the most up-to-date information for client teams.
Coordinate, monitor, and assist with local number porting requests and projects.
Maintain detailed tracking records and provide updates as requested.
Escalate issues with internal teams and vendors to meet project demands.
Accurately review and process information related to the LNP function.
Process number port outs.
Act as the single point of contact with the customer for all types of service requests.
Coordination of all support groups to ensure maximum utilization of billable resources.
Monitor resource schedules to ensure prompt time entry on service requests.

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes