Detalle de la Oferta

Descripción de la Oferta

Amazing benefits we've got for you:
Life and Medical Insurance*
Office Schedules (weekends off)*
Competitive salaries
Benefits by law
Hiring Bonus*
Restrictions Apply*

REQUIREMENTS

Bachelor’s degree in Computer Science or telecommunications
Engineering or a related subject (or working towards), or an equivalent combination of education and work experience.
1 year of experience working with LINUX?(Ideally) Working knowledge of basic networking skills such as switching, routing, IP addressing, etc.
Certain years of experience in the field or in a related area, depending on the level of assistance they provide. (Ex. Telephony or voice related services (SIP, RTP)) IDEAL Experience with telephony or voice related services (SIP, RTP) A plus.
Manage, Operate, and support distributed MySQL databases IS A PLUS? Decent understanding of Networking in a TCP/IP and SIP environment Availability to provide 24x7x365 operations, including rotating on-call support


QUALIFICATIONS

Ability to communicate clearly and effectively in English
?Customer focused with dedication to customer satisfaction Self-starter and willingness/ability to learn quickly in a fast-paced environment
Excellent interpersonal, oral and written communication skills
Team-oriented, self-starter, able to operate with minimal supervision Benefits Career Path Office Environment Law Discounts

GENERAL DESCRIPTION OF POSITION

Provides Intermediate to advanced Hosted VoIP Technical Support and assistance to clients via email, phone, and/or other remote methods.? Evaluates user needs, defines technical problems, and escalate higher tiers to implement solutions. Assists customer in implementing solutions. Perform ongoing activities to maintain and enhance overall system performance.? Typically reports to a project leader or manager. Works on projects/matters of limited complexity in a support role. Work is closely managed.



ESSENTIAL DUTIES AND RESPONSIBILITIES

Voice mail password reset Layer 1 for phones troubleshooting
Software and hardware support for PBX PBX functionality Resource
System Provisioning under supervision (Set up and implement users)?
Troubleshooting of real-time VoIP software, IP / WAN Protocol stacks, and Linux server issues Adds, moves, Changes of phone users?
Troubleshooting QoS Issues Interface with network engineers for troubleshooting.
Assists customer in implementing solutions.
Performs ongoing activities to maintain and enhance overall system performance.?
User Dashboards SME Analyze system performance and manage system resources

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes