Detalle de la Oferta

Descripción de la Oferta

GENERAL DESCRIPTION OF POSITION
We are seeking a dynamic and proactive and customer-focused French-Speaking Tech Support Representative. In this role, you’ll be the first line of defense, quickly identifying and addressing system alerts to maintain optimal performance and client satisfaction. If you have a passion for troubleshooting and a commitment to delivering top-notch service, this is the perfect opportunity for you to grow and make an impact. The ideal candidate thrives in a fast-paced environment, loves solving problems, and is dedicated to ensuring our clients' trust and loyalty.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide technical support and issue resolution via phone, email, and tickets.
• Troubleshoot and resolve basic technical issues, ensuring customer satisfaction. • Escalate priority-level tickets accordingly for a timely resolution.
• Assist customers with VoIP solutions and general inquiries.
• Follow response times and service levels according to the client’s SLA.

REQUIREMENTS
• Fluent in French (C1 or higher) and intermediate to advanced English.
• Customer service experience (technical support experience is a plus but not required).
• Basic understanding of IT concepts, troubleshooting, and customer support processes.
• Strong problem-solving skills and ability to adapt to new technologies.
• Ability to work in a fast-paced, team-oriented environment.

QUALIFICATIONS
• Detailed-oriented
• Solid problem-solving skills
• Outstanding customer service and technical support skills
• Capable of performing in a fast-paced, collaborative team environment.
???????• Team-oriented, self-starter, able to operate with minimal supervision.