- Perfil
- Ofertas (11)
OSI OUTSOURCING SERVICES INTERNATIONAL
Due to the achievement of the operations, In August 2011, the company needed to relocate to a suitable location, moving to the AVANTE building, the best area of El Salvador, close to the US Embassy.
Every day we continue to write our history, which is why we strive for success as a company and as a family.
We have built a business by providing high-quality service with highly skilled individuals driven to help you grow your company. We are taking this 12th anniversary to renew our commitment to being a unique nearshore staffing solution. Since OSI’s inception in El Salvador, we have focused on the benefit created for our employees through the success and growth of our clients. We grow because you grow, OSI’s clients are smart business people who are investing in developing their business by leveraging the great benefits of nearshoring.
información
Quiénes somos
Outsourcing Services International (OSI) is a nearshore BPO provider of customer contact services, including operational and administrative staffing services. We excel at recruiting dedicated staffing resources that provide quality services at significant cost savings.
Misión
We enable to growth of our client's business by providing unique service solutions through a passionate team of professionals that are oriented to deliver exceptional results.
Visión
Provide superior quality outsourcing services to our global clients base that inspires business to grow with us.
Valores
- Quality
- Innovation and Excellence
- Integrity
- Unity
Prestaciones
*Bonus According to El Salvador’s Laws (Christmas Bonus).
*Vacation’s payment according to El Salvador’s laws.
*Life and Medical Insurance
*Performance: Entitle after 90 days as an employee and payable every July and January
contactos
- https://osinearshore.com/
- jobs@osinearshore.com
- Ruta 44/ Ruta 34
Dirección:
Edificio Avante 4-02 Urbanización Madreselva 3, C. Llama del Bosque.
Horarios:
8:00am a 6:00pm
Ofertas de Trabajo, Oportunidades de Empleo
(11)
VoIP SUPPORT L1
- Expira 19/03/2025
- La Libertad, El Salvador
Amazing benefits we've got for you: Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* REQUIREMENTS Bachelor’s degree i
BROADBAND ANALYST (Temporary)
- Expira 19/03/2025
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION At OSI we are continuously growing! Along with one of our clients! We are in the search of a broadband data analyst who can help our client: a company that specializes
PHONE SCREENER
- Expira 19/03/2025
- La Libertad, El Salvador
Excellent benefits we've got for you: * Career Path * Life and Medical Insurance * Office Schedules (weekends off) * Competitive salaries * Benefits by law * Hiring Bonus Restrictions Apply This is an
TALENT ACQUISITION ANALYST
- Expira 19/03/2025
- La Libertad, El Salvador
This is an on-site position based in Antiguo Cuscatlan, La Libertad, El Salvador. Only Salvadoran applicants will be accepted. GENERAL DESCRIPTION OF POSITION The Talent Acquisition Specialist is resp
SERVICE DISPATCHER
- Expira 19/03/2025
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION The Dispatch Customer Agent is responsible for attaining maximum utilization of internal and field resources through daily service request dispatch. This involves monit
JR. FINANCE MANAGER
- Expira 19/03/2025
- La Libertad, El Salvador
One of our clients is looking for the right hand of our finance director. The Finance Manager is primarily responsible for the general administrative and full cycle accounting functions including preparing journal entries, maintaining balance sheet schedules and ledgers, as well as performing account and bank reconciliations. The Finance Manager will also assist with monthly close and play a key role in account analysis, AR, AP, payroll, asset management and will support the Director of Finance in carrying out the responsibilities of the finance department. ESSENTIAL DUTIES AND RESPONSIBILITIES Manage accounts receivable and accounts payable functions, including reviewing monthly billings, collections, vendor invoices and payments, supported by AP, AR and billings teams Oversee potential client credit evaluations and accounts receivable insurance management Perform monthly journal entries Perform balance sheet reconciliations including bank reconciliations Assist in closure and preparation of monthly financial statements and other financial reports Assist with implementing and maintaining internal financial controls and procedures Assist with ensuring accurate and timely processing of bi-monthly payroll updates, including new hires, terminations and changes to pay rates with payroll team Assist with quarterly commission payouts with billings team Manage ongoing tracking of asset POs, invoices, capital leases in GL and internal asset management system, supported by procurement team Perform other administrative duties as required REQUIREMENTS Post-Secondary Degree or Diploma in Accounting Working towards, or having, a CPA designation is preferred 5+ years of accounting experience; experience working with a tech company is preferred Strong technical accounting skills Experience with Intacct software an asset Experience with processing payroll QUALIFICATIONS Strong attention to detail and accuracy Ability to work both independently and autonomously, and with a team Strong planning and organizational skills Strong written and verbal communication skills for communication across all management levels Problem analysis and problem-solving skills Ability to maintain confidentiality and privacy...
Customer and Panel Support
- Expira 04/04/2025
- La Libertad, El Salvador
AMAZING BENEFITS WE'VE GOT FOR YOU: Life and Medical Insurance Office Schedules (weekends off) Benefits by law Hiring Bonus GENERAL DESCRIPTION OF POSITION OSI aims to help our TVision company find a panelist support who can provide a successful service to our customers. Our “panel” is the set of people who have our attention-monitoring equipment installed in their home, and the Panelist Success Specialist will ensure all panelists are provided with a friendly, consistent, and best-in-class experience as participants in the TVision Viewership Study. Working in conjunction with the rest of the Panel Ops team you will manage compliance, conduct troubleshooting, and effectively resolve support tickets and inquiries through multiple channels, including email, incoming and outgoing telephone calls, and ticket platforms. This role will effectively communicate escalations, feedback, and document results in our CRM (Customer Relationship Management software) system and to relevant internal stakeholders to enhance overall Panel Operations success. ESSENTIAL DUTIES AND RESPONSIBILITIES Work directly with TVision Panelists on a variety of support needs including ensuring facilitating onboarding, compliance, troubleshooting, and resolving support tickets. Complete outbound communication with panelists focusing on compliance and troubleshooting tied directly to Panel Ops success metrics Document all correspondence, results, escalations and panelist feedback in CRM Manage a high daily completion rate of calls and ticket correspondence Ensure all support tickets are resolved in a timely fashion and track progress and provide updates on escalations back to panelists Complete setup configuration on deployed devices including verification and household follow-ups as necessary Complete general admin tasks related to the onboarding and decommission of panelists Compile learnings, insights, and trends based on communication to help establish more efficient processes REQUIREMENTS AND QUALIFICATIONS 1 -2 years’ experience of proven track record of high-level customer service and basic technical troubleshooting capabilities on inbound/outbound calls Excellent telephone presence Effective teamwork skills and inclination towards working as part of a team Experience with call tracking or customer support platforms Strong communication skills, both written and verbal Adaptability and comfort with changing requirements and a fast-paced startup environment QUALIFICATIONS Critical Thinker Organized and Detailed- Oriented Reliable and proactive Excellent interpersonal relationships...
Junior Security and Vulnerability Engineer
- Expira 10/04/2025
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION We're seeking a motivated Junior Security & Vulnerability Engineer to join our team and contribute to the ongoing security enhancement of our IT infrastructure. In this role, you'll collaborate with experienced security engineers to proactively identify, analyze, and address vulnerabilities across our Windows Server, Linux, and Citrix environments. This is an excellent opportunity to gain hands-on experience and expand your skills in areas like threat detection, endpoint security, and security automation. If you have a solid foundation in security best practices and a desire to learn and grow in a dynamic environment, we encourage you to apply! ESSENTIAL DUTIES AND RESPONSIBILITIES Implement verified solutions to impact internal systems. Work with engineering teams to prioritize and mitigate vulnerabilities surfaced on in house scans. Server Patching and Maintenance: Support scheduled patching cycles for operating systems and security tools. Monitor and verify successful application of security patches and updates. Assist in testing patches to ensure system stability and security. Vulnerability Remediation: Assist with vulnerability scanning, tracking, and remediation efforts. Work with senior engineers to prioritize and mitigate security risks. Help maintain detailed vulnerability reports and remediation plans. Physical Server Management: Install, configure, and maintain physical server hardware and operating systems. Troubleshoot hardware and software issues, ensuring minimal downtime. Perform server health checks and monitor system logs. Threat Detection & Endpoint Security Help monitor and analyze Endpoint Detection & Response (EDR) alerts. Assist in investigating security incidents and escalating issues as needed. Document security threats, vulnerabilities, and resolutions. Security Configuration & Hardening Assist in applying security best practices for Windows and Linux environments. Help configure security policies, firewall rules, and access controls. Support compliance efforts with industry security standards (CIS, NIST, ISO 27001). Endpoint Detection and Response (EDR): Participate in security investigations and forensic analysis. Assist in documenting security incidents and contributing to response plans. Work with security teams to improve incident response procedures. Cloud Server Transition and Management (Future): Gain exposure to cloud security (AWS, Azure, GCP). Assist in automating security tasks using PowerShell, Python, or Bash. Learn about SIEM platforms, intrusion detection, and threat intelligence. REQUIREMENTS 1-3 years of experience in IT security, vulnerability management, or system administration. Basic knowledge of Windows Server (2016, 2019, 2022) and Active Directory security. Understanding of vulnerability scanning tools (e.g., Rapid7, Nessus, Qualys). Familiarity with patch management and security updates. Knowledge of Endpoint Detection & Response (EDR) platforms (e.g., CrowdStrike, Sentinel One). Basic scripting experience (PowerShell, Bash, Python) for automation Preferred Skills & Certifications Hands-on experience with SIEM, IDS/IPS, or forensic tools. Exposure to cloud security concepts (AWS, Azure, GCP). Relevant certifications (CompTIA Security+, Microsoft Security Administrator, AWS Security Specialty). Key Skills Summary Vulnerability Management & Remediation Patch Management & Security Updates Threat Detection & Response (EDR, SIEM) Security Hardening & Compliance Incident Response & Forensics Scripting & Automation (PowerShell, Bash, Python - optional) QUALIFICATIONS Strong analytical and problem-solving skills. Ability to learn quickly and collaborate with security teams. Excellent documentation and communication skills....
Help Desk Engineer L2
- Expira 03/04/2025
- La Libertad, El Salvador
ESSENTIAL DUTIES AND RESPONSIBILITIES Communication with customers is required (English)Moderate technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Monitor remote monitoring and management system alerts and notifications, responding accordingly through service tickets. Maintain and review system documentation in ConnectWise. Improve customer service, perception, and satisfaction. Ensure a fast turnaround for customer requests. Work collaboratively in a team and communicate effectively. Collaborate with the Service Desk Manager to ensure service requests are routed to the appropriate resource for quick and efficient resolution. Escalate service requests that require engineer-level support. Maintain service awareness of all key organizational services being supported. Accurately enter time and expenses in ConnectWise as they occur. Document all work in ConnectWise through service tickets. REQUIREMENTS 2-3 years of technical support service experience. Strong interpersonal skills, including telephony skills, communication, active listening, and customer care. Ability to troubleshoot and resolve technical issues efficiently. Ability to multi-task and adapt to changing environments. Technical awareness to match resources to technical issues appropriately. Understanding of support tools, techniques, and technology usage for service delivery. Proficiency in typing accurate entries of service request details. Bachelor’s degree in computer science or information systems (recommended but not required). Technical Skills Proficiency in Windows and macOS environments; familiarity with Linux is beneficial. Understanding TCP/IP, DNS, DHCP, and VPN; ability to troubleshoot network connectivity issues. Experience with user account management, group policies, and permissions; understanding of Azure Active Directory. Familiarity with core Azure services such as Virtual Machines, Storage, and Networking; understanding of Azure Resource Manager and Portal. Managing Azure subscriptions and resources; knowledge of Azure security, compliance, and identity solutions. Experience with Hyper-V or VMware; understanding of virtual machine setup, configuration, and management. Knowledge of cloud computing concepts, particularly Azure; understanding of cloud deployment models (IaaS, PaaS, SaaS). Proficiency with ticketing systems (e.g., ServiceNow, JIRA); experience with remote desktop support tools. Certifications (Preferred but Not Required) CompTIA A+ or Network+ – Fundamental certifications for IT support roles. Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft Certified: Azure Administrator Associate (AZ-104) ITIL Foundation QUALIFICATIONS Respect and earn the respect of fellow team members. Take ownership of identified processes and responsibilities. Keep open communications with the manager, team, and leadership. Perform work with confidence and pride and follow through to completion. Make informed decisions – discuss with the manager when needed Grow and learn from past mistakes. Work in a safe, clean, and employee-friendly atmosphere. Must have flexibility with work schedule. Strong analytical skills to diagnose and resolve technical issues efficiently. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly. Strong focus on customer satisfaction and ability to manage user expectations effectively. Ability to prioritize tasks and manage multiple issues simultaneously. Ability to work well within a team and collaborate with other IT professionals...
CUSTOMER AND LOGISTICS SUPPORT
- Expira 03/04/2025
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* REQUIREMENTS 1 -2 years of experience working with customers High School Diploma required / University studies desirable Our ideal candidate is fluent/comfortable corresponding communicating in English Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices 90% English competency QUALIFICATIONS Ability to be adaptable and composed under pressure Strong creative thinking skills/vision Receptive to feedback Keen eye for detail Must be able to understand short and long-term business objectives Work well in fast-paced team-oriented environment Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively ESSENTIAL DUTIES AND RESPONSIBILITIES Provide superior customer support and service Be patient and friendly in adverse situations Be creative, innovative, and think outside of the box for solutions Develop infrastructure and processes to ensure optimal experience Ready to wear multiple hats and take on new challenges Manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call-handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers....
VoIP SUPPORT L1
- Expira 03/04/2025
- La Libertad, El Salvador
Amazing benefits we've got for you: Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* GENERAL DESCRIPTION OF POSITION We are seeking a skilled and motivated Tier 1 Support Agent to provide exceptional technical support for our Client's Software solution, as well as the infrastructure and routing supporting the platform. This role requires a combination of technical troubleshooting expertise and outstanding customer service skills to ensure smooth and timely diagnosis or resolution of issues. The successful candidate will contribute to maintaining and improving VoIP platform performance, working collaboratively with internal teams and customers. This position offers opportunities for growth and specialization in multiple career paths. ESSENTIAL DUTIES AND RESPONSIBILITIES Develop expertise as a Subject Matter Expert in platform and network troubleshooting, providing intermediate to advanced VoIP technical support. Assist clients via multiple communication channels, including phone, email, and chat, to resolve issues and answer queries. Identify and proactively resolve platform and network issues, escalating complex cases to higher-tier support teams with complete and accurate documentation. Recreate customer environments in lab servers to replicate and resolve issues. Compare customer settings with best practices and recommend adjustments as needed. Provide step-by-step instructions for system updates and configuration changes, ensuring customer understanding and satisfaction. Monitor and enhance overall system performance through regular maintenance and troubleshooting. Provide timely status updates to customers regarding issue resolution progress. Adhere to a rotating shift schedule to ensure 24/7 availability for support. Collaborate with cross-functional teams to improve processes and enhance customer satisfaction. REQUIREMENTS 1-2 years in a call center or customer service role, preferably in the Telecom or IT industry. Experience with Linux CLI for troubleshooting and database management is highly preferred. Familiarity with VoIP protocols and configurations, including IP phones, ATA adapters, and softphones, is highly preferred. Basic networking skills, including troubleshooting, are highly preferred. ???????Relevant certifications (e.g., CCNA, CCNP, JNCIA, JNCIP) are a plus. ???????QUALIFICATIONS Excellent communication and interpersonal skills, with a customer-focused mindset. Strong problem-solving and troubleshooting abilities. Detail-oriented and able to document technical issues accurately using multiple debugging tools. Ability to multitask and prioritize effectively in a fast-paced environment. Self-driven, resourceful, and able to work both independently and within a team. Proven ability to follow workflows while contributing to continuous improvement. Flexibility to work varying shifts, ensuring continuous support for businesses worldwide. Please note: this is an on-site position based in Antiguo Cuscatlán, La Libertad, El Salvador. Only Salvadoran applicants will be accepted...
