- Perfil
- Ofertas (14)
OSI OUTSOURCING SERVICES INTERNATIONAL
Due to the achievement of the operations, In August 2011, the company needed to relocate to a suitable location, moving to the AVANTE building, the best area of El Salvador, close to the US Embassy.
Every day we continue to write our history, which is why we strive for success as a company and as a family.
We have built a business by providing high-quality service with highly skilled individuals driven to help you grow your company. We are taking this 12th anniversary to renew our commitment to being a unique nearshore staffing solution. Since OSI’s inception in El Salvador, we have focused on the benefit created for our employees through the success and growth of our clients. We grow because you grow, OSI’s clients are smart business people who are investing in developing their business by leveraging the great benefits of nearshoring.
información
Quiénes somos
Outsourcing Services International (OSI) is a nearshore BPO provider of customer contact services, including operational and administrative staffing services. We excel at recruiting dedicated staffing resources that provide quality services at significant cost savings.
Misión
We enable to growth of our client's business by providing unique service solutions through a passionate team of professionals that are oriented to deliver exceptional results.
Visión
Provide superior quality outsourcing services to our global clients base that inspires business to grow with us.
Valores
- Quality
- Innovation and Excellence
- Integrity
- Unity
Prestaciones
*Bonus According to El Salvador’s Laws (Christmas Bonus).
*Vacation’s payment according to El Salvador’s laws.
*Life and Medical Insurance
*Performance: Entitle after 90 days as an employee and payable every July and January
contactos
- https://osinearshore.com/
- jobs@osinearshore.com
- Ruta 44/ Ruta 34
Dirección:
Edificio Avante 4-02 Urbanización Madreselva 3, C. Llama del Bosque.
Horarios:
8:00am a 6:00pm
Ofertas de Trabajo, Oportunidades de Empleo
(14)
TALENT ACQUISITION ANALYST
- Expira 01/03/2025
- La Libertad, El Salvador
This is an on-site position based in Antiguo Cuscatlan, La Libertad, El Salvador. Only Salvadoran applicants will be accepted. GENERAL DESCRIPTION OF POSITION The Talent Acquisition Specialist is resp
VoIP SUPPORT L1
- Expira 01/03/2025
- La Libertad, El Salvador
Amazing benefits we've got for you: Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* REQUIREMENTS Bachelor’s degree i
TELECOM SUPPORT
- Expira 01/03/2025
- La Libertad, El Salvador
Amazing benefits we've got for you: Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* REQUIREMENTS Desired studies in
CUSTOMER AND LOGISTICS SUPPORT
- Expira 01/03/2025
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* REQUIREMENTS 1 -2 years of experience working with cust
PHONE SCREENER
- Expira 01/03/2025
- La Libertad, El Salvador
Excellent benefits we've got for you: * Career Path * Life and Medical Insurance * Office Schedules (weekends off) * Competitive salaries * Benefits by law * Hiring Bonus Restrictions Apply This is an
HELP DESK ENGINEER L2
- Expira 19/03/2025
- La Libertad, El Salvador
ESSENTIAL DUTIES AND RESPONSIBILITIES Communication with customers is required (English)Moderate technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Monitor remote monitoring and management system alerts and notifications, responding accordingly through service tickets. Maintain and review system documentation in ConnectWise. Improve customer service, perception, and satisfaction. Ensure a fast turnaround for customer requests. Work collaboratively in a team and communicate effectively. Collaborate with the Service Desk Manager to ensure service requests are routed to the appropriate resource for quick and efficient resolution. Escalate service requests that require engineer-level support. Maintain service awareness of all key organizational services being supported. Accurately enter time and expenses in ConnectWise as they occur. Document all work in ConnectWise through service tickets. REQUIREMENTS 2-3 years of technical support service experience. Strong interpersonal skills, including telephony skills, communication, active listening, and customer care. Ability to troubleshoot and resolve technical issues efficiently. Ability to multi-task and adapt to changing environments. Technical awareness to match resources to technical issues appropriately. Understanding of support tools, techniques, and technology usage for service delivery. Proficiency in typing accurate entries of service request details. Bachelor’s degree in computer science or information systems (recommended but not required). QUALIFICATIONS Respect and earn the respect of fellow team members. Take ownership of identified processes and responsibilities. Keep open communications with the manager, team, and leadership. Perform work with confidence and pride and follow through to completion. Make informed decisions – discuss with the manager when needed Grow and learn from past mistakes. Work in a safe, clean, and employee-friendly atmosphere. Must have flexibility with work schedule. Strong analytical skills to diagnose and resolve technical issues efficiently. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly. Strong focus on customer satisfaction and ability to manage user expectations effectively. Ability to prioritize tasks and manage multiple issues simultaneously. Ability to work well within a team and collaborate with other IT professionals...
BROADBAND ANALYST (Temporary)
- Expira 19/03/2025
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION At OSI we are continuously growing! Along with one of our clients! We are in the search of a broadband data analyst who can help our client: a company that specializes in cloud communications, networking, and security. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for conducting invoice analysis Responsible for accessing quoting tools for Access pricing Responsible for providing quotes & associated paperwork to Sales groups Responsible for working and tracking invoice requests & Access pricing requests in company systems Strong data entry skills Extremely high attention to detail Gather and review monthly invoices against company products & services to provide quotes & best recommendations Perform and complete other projects as assigned by management REQUIREMENTS Studies in telecom or related (Desirable). Must be able to demonstrate a solid understanding of accounting principles (desirable). Between 2-4 years of relevant experience in technical support, customer service or others. DESIRABLE experience with or at a high-growth company Proficient in Microsoft Excel. Ability to exercise good judgment and utilize knowledge of department and company policies and procedures to complete tasks. QUALIFICATIONS Must possess strong written and verbal English language skills, with the ability to gather and convey information via email or telephone with customers clearly and effectively. Must be highly accurate and detail-oriented. Exceptional customer service and problem-solving skills. Possess a positive attitude and “roll-up-the-sleeves” approach, including ability to be self-motivated, flexible, fast learner, organized, dedicated and team player....
PHONE SCREENER
- Expira 19/03/2025
- La Libertad, El Salvador
Excellent benefits we've got for you: * Career Path * Life and Medical Insurance * Office Schedules (weekends off) * Competitive salaries * Benefits by law * Hiring Bonus Restrictions Apply This is an on-site position based in Antiguo Cuscatlan, La Libertad, El Salvador. Only Salvadoran applicants will be accepted. GENERAL DESCRIPTION OF POSITION The Phone Screener is responsible for supporting the recruiting process by sourcing candidates, conducting initial phone screenings, and maintaining recruitment databases. This role focuses on proactive sourcing, building initial candidate relationships, and ensuring alignment with required profiles in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES Source potential candidates using online channels (e.g., social platforms, professional networks) and direct outreach. Conduct initial phone screenings to assess candidates' qualifications and provide relevant information about roles. Maintain and update HR databases with accurate and current candidate information. Collaborate with the Recruiting team to post job ads and manage incoming resumes. Track and report on sourcing activities and candidate responses. Build and maintain candidate pipelines for current and future staffing needs. Provide excellent candidate communication and ensure a positive experience. Participate in organizing and attending recruitment events as needed. Studies in Psychology, Human Resources, Business Administration, or a related field (desirable). REQUIREMENTS Degree in Psychology, Human Resources, Business Administration, or a related field (desirable). Proven experience in a sourcing or phone screening role (6 months minimum, desirable). Familiarity with social media platforms, resume databases, and professional networks for sourcing candidates. Proficiency in using MS Office Suite and basic knowledge of recruitment tools. Strong verbal and written English communication skills. QUALIFICATIONS Strong interpersonal skills and the ability to communicate professionally with candidates. Highly organized with attention to detail and proven ability to follow directions. Proactive, self-motivated, and eager to learn. Ability to multitask and prioritize tasks effectively in a dynamic environment. Commitment to maintaining a positive candidate experience....
TALENT ACQUISITION ANALYST
- Expira 19/03/2025
- La Libertad, El Salvador
This is an on-site position based in Antiguo Cuscatlan, La Libertad, El Salvador. Only Salvadoran applicants will be accepted. GENERAL DESCRIPTION OF POSITION The Talent Acquisition Specialist is responsible for maintaining a pipeline of qualified candidates for open roles, developing sourcing strategies to meet staffing needs, and ensuring candidates align with required profiles. This role involves local and regional recruiting, with a focus on proactive sourcing, relationship building, and supporting the organization’s staffing goals in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain and update HR databases through proactive outreach and cold calling. Source potential candidates using online channels (e.g., social platforms, professional networks) and direct outreach. Identify and attract qualified individuals through networking, referrals, and targeted advertising. Develop and nurture relationships with hiring managers, candidates, and the community to enhance the company’s employer brand locally and regionally. Build and maintain candidate pipelines to meet staffing needs and ensure high-quality placements. Track and report on recruitment data, including applicant flow and sourcing performance. Collaborate with the Recruiting team to post job ads and manage incoming resumes. Conduct initial screenings and provide relevant information to candidates. Prepare and present reports on recruitment performance. Organize and attend job fairs and recruitment events to increase the company’s local and regional presence. Foster long-term relationships with previous applicants and potential candidates for future opportunities. REQUIREMENTS Minimum of 1 year of proven experience in a Talent Acquisition Specialist or similar role (desirable). Degree in Psychology, Human Resources, Business Administration, or a related field (desirable). Strong experience in local and regional recruitment, including sourcing through social media, resume databases, and professional networks. Knowledge of full lifecycle recruiting, including sourcing, qualifying, networking, assessing, job analysis, and wage and salary trends. Proficiency in using MS Office Suite, recruiting software, and social media platforms for sourcing candidates. Excellent verbal and written English communication skills. QUALIFICATIONS Strong relationship-building and networking skills, with the ability to engage local and regional talent pools. Outstanding interpersonal, interviewing, and negotiating skills. Highly organized with attention to detail and proven ability to follow instructions. Proactive, self-motivated, and a quick learner with multitasking abilities. Commitment to diversity, equity, and inclusion in hiring practices. Results-driven with strong decision-making ability....
CUSTOMER AND LOGISTICS SUPPORT
- Expira 19/03/2025
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* REQUIREMENTS 1 -2 years of experience working with customers High School Diploma required / University studies desirable Our ideal candidate is fluent/comfortable corresponding communicating in English Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices 90% English competency QUALIFICATIONS Ability to be adaptable and composed under pressure Strong creative thinking skills/vision Receptive to feedback Keen eye for detail Must be able to understand short and long-term business objectives Work well in fast-paced team-oriented environment Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively ESSENTIAL DUTIES AND RESPONSIBILITIES Provide superior customer support and service Be patient and friendly in adverse situations Be creative, innovative, and think outside of the box for solutions Develop infrastructure and processes to ensure optimal experience Ready to wear multiple hats and take on new challenges Manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call-handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers....
TELECOM SUPPORT
- Expira 19/03/2025
- La Libertad, El Salvador
Amazing benefits we've got for you: Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* REQUIREMENTS Desired studies in computer science or telecommunications Engineering or a related subject (or working towards), or an equivalent combination of education and work experience. Basic networking understanding (CCNA Studies or similar desired) Basic understanding of Linux (command line especially) Basic understanding of VoIP protocols including SIP (IDEAL) Basic understanding of Networking in a TCP/IP and SIP environment. Proficiency in English (Written and Spoken) Proven and Outstanding Customer Service Experience/skills QUALIFICATIONS Ability to communicate clearly and effectively in English. Customer-focused with the dedication to customer satisfaction. Self-starter and willingness/ability to learn quickly in a fast-paced environment. Excellent interpersonal, oral, and written communication skills in English. Team-oriented, self-starter, able to operate with minimal supervision. GENERAL DESCRIPTION OF POSITION Please note: this is an on-site position based in Antiguo Cuscatlan, La Libertad, El Salvador. Only Salvadoran applicants will be accepted We are looking for a Telecom Support to work with one of our clients: An enterprise-grade, cloud-based phone system offering reliable, Canadian-based support and user-friendly features for business communications. Accessible via PC, mobile, or desk phone, with geo-redundant data centers backed by SLAs and quality guarantees. KEY RESPONSIBILITIES Work with customers, vendors, and internal resources to monitor the phone number ordering process and overall project management. Perform data entry to record supplies, jobs, and time spent. (in VoIP field) Work with technical personnel to ensure trouble tickets are addressed quickly. Track critical dates for provisioning processes, and update system notes and workflow daily to provide the most up-to-date information for client teams. Coordinate, monitor, and assist with local number porting requests and projects. Maintain detailed tracking records and provide updates as requested. Escalate issues with internal teams and vendors to meet project demands. Accurately review and process information related to the LNP function. Process number port outs. Act as the single point of contact with the customer for all types of service requests. Coordination of all support groups to ensure maximum utilization of billable resources. Monitor resource schedules to ensure prompt time entry on service requests....
VoIP SUPPORT L1
- Expira 19/03/2025
- La Libertad, El Salvador
Amazing benefits we've got for you: Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* REQUIREMENTS Bachelor’s degree in Computer Science or telecommunications Engineering or a related subject (or working towards), or an equivalent combination of education and work experience. 1 year of experience working with LINUX?(Ideally) Working knowledge of basic networking skills such as switching, routing, IP addressing, etc. Certain years of experience in the field or in a related area, depending on the level of assistance they provide. (Ex. Telephony or voice related services (SIP, RTP)) IDEAL Experience with telephony or voice related services (SIP, RTP) A plus. Manage, Operate, and support distributed MySQL databases IS A PLUS? Decent understanding of Networking in a TCP/IP and SIP environment Availability to provide 24x7x365 operations, including rotating on-call support QUALIFICATIONS Ability to communicate clearly and effectively in English ?Customer focused with dedication to customer satisfaction Self-starter and willingness/ability to learn quickly in a fast-paced environment Excellent interpersonal, oral and written communication skills Team-oriented, self-starter, able to operate with minimal supervision Benefits Career Path Office Environment Law Discounts GENERAL DESCRIPTION OF POSITION Provides Intermediate to advanced Hosted VoIP Technical Support and assistance to clients via email, phone, and/or other remote methods.? Evaluates user needs, defines technical problems, and escalate higher tiers to implement solutions. Assists customer in implementing solutions. Perform ongoing activities to maintain and enhance overall system performance.? Typically reports to a project leader or manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. ESSENTIAL DUTIES AND RESPONSIBILITIES Voice mail password reset Layer 1 for phones troubleshooting Software and hardware support for PBX PBX functionality Resource System Provisioning under supervision (Set up and implement users)? Troubleshooting of real-time VoIP software, IP / WAN Protocol stacks, and Linux server issues Adds, moves, Changes of phone users? Troubleshooting QoS Issues Interface with network engineers for troubleshooting. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance.? User Dashboards SME Analyze system performance and manage system resources...
SERVICE DISPATCHER
- Expira 19/03/2025
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION The Dispatch Customer Agent is responsible for attaining maximum utilization of internal and field resources through daily service request dispatch. This involves monitoring and managing incoming client requests so that they can be dispatched to the appropriate resource. ESSENTIAL DUTIES AND RESPONSIBILITIES Act as the single point of contact to the customer for all types of service requests. Coordination of all support groups to ensure maximum utilization of billable resources. Pre-process service requests as they arrive through email, manual entry, or direct customer input. Schedule internal and field resources on the ConnectWise dispatch portal. Monitor resource schedules to ensure prompt time entry on service requests. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages. Improve customer service, perception, and satisfaction Fast turnaround of customer requests. Improve usage and increase productivity of support resources. Escalate service requests that cannot be scheduled within agreed service levels. REQUIREMENTS College Studies in International Relations Basic computer and operating system knowledge. Proficiency in English.?(80%) Proven and Outstanding Customer Service Experience/skills QUALIFICATIONS Ability to multi-task, prioritize, and manage time effectively Fast learning speed and a passion for sales Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast-moving environment....
JR. FINANCE MANAGER
- Expira 19/03/2025
- La Libertad, El Salvador
One of our clients is looking for the right hand of our finance director. The Finance Manager is primarily responsible for the general administrative and full cycle accounting functions including preparing journal entries, maintaining balance sheet schedules and ledgers, as well as performing account and bank reconciliations. The Finance Manager will also assist with monthly close and play a key role in account analysis, AR, AP, payroll, asset management and will support the Director of Finance in carrying out the responsibilities of the finance department. ESSENTIAL DUTIES AND RESPONSIBILITIES Manage accounts receivable and accounts payable functions, including reviewing monthly billings, collections, vendor invoices and payments, supported by AP, AR and billings teams Oversee potential client credit evaluations and accounts receivable insurance management Perform monthly journal entries Perform balance sheet reconciliations including bank reconciliations Assist in closure and preparation of monthly financial statements and other financial reports Assist with implementing and maintaining internal financial controls and procedures Assist with ensuring accurate and timely processing of bi-monthly payroll updates, including new hires, terminations and changes to pay rates with payroll team Assist with quarterly commission payouts with billings team Manage ongoing tracking of asset POs, invoices, capital leases in GL and internal asset management system, supported by procurement team Perform other administrative duties as required REQUIREMENTS Post-Secondary Degree or Diploma in Accounting Working towards, or having, a CPA designation is preferred 5+ years of accounting experience; experience working with a tech company is preferred Strong technical accounting skills Experience with Intacct software an asset Experience with processing payroll QUALIFICATIONS Strong attention to detail and accuracy Ability to work both independently and autonomously, and with a team Strong planning and organizational skills Strong written and verbal communication skills for communication across all management levels Problem analysis and problem-solving skills Ability to maintain confidentiality and privacy...
