Detalle de la Oferta

Descripción de la Oferta

Amazing benefits we've got for you:
Career Path
Life and Medical Insurance
Competitive salaries
Benefits by law
Hiring Bonus
Restrictions Apply*


REQUIREMENTS

1 -2 years of experience working with customers

High School Diploma required / University studies desirable

Our ideal candidate is fluent/comfortable corresponding communicating in English

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

90% English competency


QUALIFICATIONS

Ability to be adaptable and composed under pressure

Strong creative thinking skills/vision

Receptive to feedback

Keen eye for detail

Must be able to understand short and long-term business objectives

Work well in fast-paced team-oriented environment

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively




ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide superior customer support and service

Be patient and friendly in adverse situations

Be creative, innovative, and think outside of the box for solutions

Develop infrastructure and processes to ensure optimal experience

Ready to wear multiple hats and take on new challenges

Manage large amounts of incoming phone calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call-handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers.

Experiencia Requerida

Educación Superior

Educación Secundaria

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